Hiring the wrong remodeling contractor is one of the most expensive mistakes a homeowner can make. In Tulsa, the range of contractor quality is enormous. This guide tells you exactly how to tell the difference between an excellent contractor and a disaster waiting to happen.
Step 1: Verify Licensure
Oklahoma requires general contractors to hold an active license from the Oklahoma Construction Industries Board (OCIB) — verifiable at ok.gov/cib. Any contractor who cannot provide a valid OCIB license number is operating illegally, and you have no recourse if something goes wrong.
Step 2: Confirm Insurance
Verify two types of insurance before signing anything:
- General liability insurance — covers damage to your property. Minimum $1M per occurrence.
- Workers' compensation — covers workers injured on your property. Without this, you could be liable for a worker's medical bills and lost wages.
Ask for a certificate of insurance. A legitimate contractor provides it immediately.
Step 3: Check BBB and Reviews
The BBB rating reflects history of resolving disputes. An A+ rating — which Victory Remodeling has held since 2010 — means complaints, when they occur, are resolved fairly. Read reviews critically: look for patterns about communication, timeline, and whether the final result matched the quote.
Step 4: Get Written, Itemized Estimates
Get at least three written estimates. A legitimate estimate is itemized (you see exactly what you're paying for), specific (brand names, model numbers, square footage), complete (includes permits and cleanup), and fixed or clearly defined.
Red Flags That Should End the Conversation
- More than 20% deposit demanded before work begins
- Won't provide proof of insurance
- Asks you to pull your own permits
- Quote significantly lower than all others with no explanation
- Pressure to sign immediately or "the price goes up"
- No physical address or established local presence
Questions to Ask Every Contractor
- Are you licensed with the OCIB? What is your license number?
- Can you provide a certificate of general liability and workers' comp insurance?
- Will you pull all required permits for this project?
- Who specifically will be on my job site each day?
- What is your change order policy?
- Can I speak with three homeowners from similar completed projects?
- What is your warranty on labor?
Todd Shust of Victory Remodeling answers every one of these questions directly and in writing. That's the standard 30 years and an A+ BBB rating is built on.
Ready to start your project?
Todd Shust has been Tulsa's most trusted remodeling craftsman for over 30 years. Call or request a free estimate — no obligation, no automated systems.
Call 918-313-7925 Request Estimate